Products

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Our Entrelazos accessories are made of metal alloys such as bronze, brass and brass, with 24k gold and silver plating, have a cataphoretic lacquer, a transparent coating that envelops the pieces and protects the plating for longer life.

Our accessories are warranted for 6 months from the date of purchase. This includes purchases in stores or on our website. Repair is free of charge, remember that this warranty does not cover damage caused by accident, misuse and abuse, modification, unauthorized attempted repair, ordinary wear and tear, as well as errors or failures to follow instructions in the care of our accessories.

Our accessories come with a 6 month warranty.

To request the warranty, please send your request to our customer service email servicioalcliente@entrelazos.co, attaching your data, photos and purchase invoice.

Store your Entrelazos parts in the original packaging or in a soft bag to avoid scratches

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Clean frequently with a soft cloth to maintain the original glossy finish of the accessory, avoid the use of alcohol or products containing alcohol

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We recommend you remove the pieces before washing your hands or using beauty products that may fall on it and try to remove them before undressing to avoid accidents

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Put on Entrelazos accessories after dressing and applying your perfume, body care products, hairspray, soaps and lotions that could deteriorate the metal and reduce the durability of the baths, as well as cause loss of crystal luster.

Avoid contact of the interlocking parts with water

Avoid contact of the interlocking parts with water

Avoid contact of the interlocking parts with water.

Avoid sudden contact of the parts with surfaces or other objects that may cause scratches, shards or other damage.

 In case of irritation, redness or other allergic reaction, we recommend that you discontinue use of the accessories.

Our accessories are coated with bathños free of níquel, lead and cadmium.

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However there are some people who may have allergies, which are mostly related to the butterflies or the “mole” of the earring, in this case we suggest removing the accessory and change the butterfly.

SHIPPING

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The value of the shipping and transportation of the products we will inform you at the time of generating the purchase order as it may vary depending on the city in which you want to receive it. The delivery time will be from 3 to 5 working days and starts from the moment the order was approved.

A delivery time will be from 3 to 5 working days and starts from the moment the order was approved.

A delivery time will be from 3 to 5 working days and starts from the moment the order was approved.

A delivery time is approved when the order was approved.

An order is approved when the bank accepts the payment, or the deposit is made in Efecty or Baloto.

*EXCEPTIONS:

- Orders with one or more personalized items may suffer a delay of up to 8 working days.

- Orders with one or more personalized items may suffer a delay of up to 8 working days.

- Due to the health contingency we are going through, delivery times have been extended up to 20 working days*

- Due to the health contingency we are going through, delivery times have been extended up to 20 working days.

The sale will be subject to product inventory. If at the time of placing the order we do not have your product, we will contact you to deliver a voucher charged for the value of the purchase or the refund of the money.

You can validate the delivery status of your order through this link https://www.coordinadora.com/portafolio-de-servicios/servicios-en-linea/rastrear-guias/ with the tracking number that was sent to you in the order shipment email (a number of 11 digits)

All orders that have already been shipped cannot be cancelled. If you wish to cancel your order, please contact us as soon as possible by contacting our customer service +57 301-214-6766  and we will do everything possible.

Returns

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We are committed to repair and ship our products in perfect condition. If you receive an incorrect product or a defective item, please contact us via email at servicioalcliente@entrelazos.co or +57 301-214-6766, we will be glad to help you.

We have coverage in most cities in Colombia, which you can select at the time of purchase. Remember that deliveries are only made in the coverage areas enabled on the site. Link to Entrelazos stores

In www.entrelazos.us you can pay with Visa, MasterCard and American Express credit cards (issued in USA), PSE (savings or checking account), Efecty or Baloto ó bank transfer, for this last payment method you can contact us at +57 301-214-6766 and request the bank account information.