As the COVID-19 virus has spread, we have seen an increase in orders from our online channel. To serve our customers and, at the same time, help ensure the safety of our customers, we have changed our logistics, transportation, supply chain, purchasing and third-party vendor processes to prioritize the storage and delivery of products that are a higher priority for our customers. This has resulted in some of our delivery promises being longer than usual: 5-10 days in cities with no restrictions in some areas and up to 15 days in localities and areas with entry limitations.
Restriction zones in Bogota due to increased contagion C-19.
1. Santa Fe, Los Martires, Candelaria, Ciudad Bolivar, Rafael Uribe Uribe and Tunjuelito from July 13 to July 26
2. Kennedy, Bosa, Chapinero, Barrios Unidos and Teusaquillo from July 20 to August 2.
3. Usaquen, Suba and Engativá from July 27 to August 9
4. San Cristobal, Usme, Antonio Nariño, Puente Aranda and Fontibón from August 3 to August 16